Help Center

We specialize in high-quality home textile cushions, including our Velvet, Floral, Animal, Natural & Neutral, and Christmas Collections. Each design is crafted to bring comfort, style, and warmth to your home.

Simply browse our collections, select your favorite cushions, choose your preferred size or color if available, and click “Add to Cart.” Once you’re ready, proceed to checkout to complete your order.

Yes! We ship to most countries worldwide. Shipping costs and delivery times vary depending on your location and selected shipping method. Full details are available during checkout.

Processing time typically takes 1–3 business days, and delivery usually takes 7–14 business days depending on your region. You’ll receive an email with tracking information once your order is shipped.

Absolutely. Once your order has been dispatched, we’ll send you a tracking link via email so you can monitor your delivery in real time.

We accept a wide range of secure payment options, including Visa, MasterCard, American Express, PayPal, and other major credit or debit cards. All payments are processed through encrypted gateways to ensure your safety.

Yes. We use advanced SSL encryption and trusted payment processors to protect your personal and financial information. We never store or share your card details.

Unfortunately, payment methods cannot be changed once your order has been placed. If you need assistance, please contact our customer support team as soon as possible.

We want you to love your purchase! If you’re not completely satisfied, you can return your item within 30 days of delivery. Items must be unused, in their original packaging, and in resellable condition.

Please contact our customer service team at info@home-and-haven.com with your order number and reason for return. We’ll guide you through the process and provide the return address.

If the return is due to an incorrect or defective item, we’ll cover the return shipping cost. For all other reasons, customers are responsible for return shipping fees.

Once we receive and inspect your returned item, your refund will be processed within 5–7 business days to your original payment method.

Yes, exchanges are available for the same item in a different color or design (subject to availability). Please contact our support team for assistance before sending your return.